Privacy Policy
This policy explains how Yurao Network (“we”) handles information when you use Real-time Voice Translate (the “App”). It also applies to the App's server features at realtimesub.com.
1. Information we handle
| Category | Examples and purpose | When handled |
|---|---|---|
| Account information | Google or TikTok account identifier, email address, display name and profile image, used to create and secure your account. | Only when you choose to sign in. |
| Audio and translated content | Microphone audio, uploaded video audio, recognized text, selected languages and translation results, used only to provide speech recognition, subtitles and translation. | Only when you start the relevant feature. Online features transmit the content to our server, our audio processing center (for video translation, see Section 6) or the selected recognition/translation provider. |
| Images and screen content | Images or screen pixels captured with Android MediaProjection may be sent to an online OCR provider to recognize text. Recognized text may then be sent to an online translation provider. We do not retain screen images in the App account history or on our server. | Only after you select an image or accept the system screen-capture consent prompt and use the relevant feature. |
| Purchase information | Product, subscription state, order or purchase token, currency and transaction time, used to grant benefits, prevent fraud and handle refunds. Google Play processes payment-card details; we do not receive them. | When you purchase or restore a product. |
| Device and app information | App installation identifier, FCM token, device model, OS/app version, language, country/region, channel, IP/network information and integrity signals, used for sign-in security, notifications, fraud prevention and service operation. | When the App communicates with online services. |
| Usage and diagnostics | Feature interactions, translation duration/quota, ad interactions, crash reports, performance data and user-submitted feedback, used to operate, secure and improve the App. | During App use or when you submit feedback. |
2. How we use information
- Provide recognition, translation, video subtitle, account, purchase and notification features.
- Secure accounts, verify App integrity, prevent abuse and diagnose failures.
- Maintain quotas, subscriptions and transaction records.
- Measure and improve features and, for free users, provide advertising with the consent and choices required in their region.
- Comply with law and respond to valid legal requests.
3. Service providers and sharing
We do not sell personal information. Data is disclosed only as necessary to operate a feature or comply with law. Providers may include Google (Sign-In, Play Billing, Firebase Analytics, Crashlytics, App Check, Cloud Messaging and Mobile Ads), TikTok (sign-in), AppLovin, Pangle and Vungle (advertising/mediation), Umeng (analytics), speech/OCR/translation providers such as Baidu, Microsoft, Youdao, Google or providers selected in the App, and our hosting/ASR processors. Their processing is governed by their own terms and our service configuration. Advertising providers may process device identifiers, IP-derived approximate location, ad interactions and diagnostics.
4. Permissions and user control
The App may request microphone, notification, screen-capture/MediaProjection and display-over-other-apps access. Android presents permission or consent controls before access. You can stop a feature or revoke permissions in system settings. Declining an optional permission disables only the related feature.
5. Retention and deletion
- Live audio is processed for the requested session. Video audio uploaded to our server is removed after processing completes or fails. Video audio sent to our audio processing center in mainland China is deleted within 7 days after the task ends. Subtitle/task records remain until you delete them or your account.
- Account, device token, translation history, content, quota and diagnostic records associated with an account are deleted when the account is deleted.
- Minimum transaction evidence may be retained where reasonably required for accounting, refunds, security, fraud prevention or legal compliance. It is disconnected from the deleted account and retained only for the applicable legal or dispute period.
- Aggregated or irreversibly de-identified statistics may be retained because they no longer identify a user.
You can permanently delete your account in the App under Profile → Delete account, or use our external account-deletion page. Deleting the App alone does not delete an online account.
6. Security and international processing
We use HTTPS, access controls, token-based authentication and restricted administrative access. No security method is perfect. Because providers operate internationally, information may be processed outside your country under safeguards required by applicable law.
Processing in mainland China (video translation)
When you use video translation in current versions of the App, the audio of the video you choose is sent directly from your device to our audio processing center in mainland China for speech recognition and subtitle translation.
| Item | Details |
|---|---|
| Data sent | The audio track extracted from the video you submit (not the video picture), the source and target languages you selected, a pseudonymous identifier derived from your account and a task identifier. Your email address, name, phone number and profile image are not sent. |
| Location | Servers in Hangzhou, mainland China, hosted on Alibaba Cloud and operated for us. |
| Purpose | Only to recognize speech and translate subtitles for the videos you submit. The audio is not used for advertising. |
| Retention | The audio and the recognition result are deleted within 7 days after the task ends. The finished subtitles are kept in your task history on our servers until you delete the task or your account. |
| Protection | Encrypted transmission (HTTPS), upload credentials that expire within 15 minutes and only work for your own task, and access limited to operating the service. |
| Your choice | Video translation is optional. If you do not want your audio processed in mainland China, do not use video translation. Older App versions process video audio on our servers in Singapore instead. Other features are not affected by this section. |
7. Children
The App is not directed to children under 13 (or the minimum digital-consent age in their country). If you believe a child provided personal information, contact us so it can be removed.
8. Your rights and contact
Depending on your location, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent. Contact li18057190880@gmail.com. We may verify identity before fulfilling a request.
隐私政策
一、我们处理的信息
您主动登录时，我们处理 Google 或 TikTok 账号标识、邮箱、昵称和头像；使用语音、视频字幕或翻译功能时，我们处理您主动提交的音频、识别文本、语言选择和翻译结果；使用图片或屏幕翻译时，经您选择的图片或经系统授权捕获的屏幕画面可能发送给在线 OCR 服务进行文字识别，识别文字还可能发送给在线翻译服务。我们不会在账号历史或自有服务器中保存屏幕图片。
在线服务还可能处理安装标识、FCM 推送令牌、设备型号、系统和应用版本、语言、国家/地区、渠道、IP/网络信息、完整性信号、功能使用情况、崩溃诊断和您主动提交的反馈。Google Play 购买由 Google 处理银行卡信息；我们仅记录商品、订阅状态、订单/购买令牌、币种和时间，用于发放权益、退款及反欺诈。
二、使用与共享
我们仅将信息用于提供翻译和字幕、管理账号和购买、发送任务通知、保障安全、排查故障、改进服务及履行法律义务。我们不出售个人信息。为完成您选择的功能，可能向 Google（登录、Play Billing、Firebase、广告）、TikTok、AppLovin、Pangle、Vungle、友盟以及百度、微软、有道、Google 或 App 中选定的识别/翻译服务商和云服务商传输必要数据。免费版广告服务可能处理设备标识、由 IP 推断的大致位置、广告互动和诊断信息，并遵循所在地区的同意选择。
三、权限
App 可能申请麦克风、通知、MediaProjection 屏幕捕获和悬浮窗权限。Android 会在访问前显示权限或授权界面；您可停止功能或在系统设置中撤回权限。
四、保存与删除
实时音频仅在请求期间处理；上传到我们服务器的视频音频在任务完成或失败后删除；发送到中国大陆音频处理中心的视频音频在任务结束后 7 天内删除。账号删除后，与账号关联的资料、设备令牌、翻译历史、内容、配额和诊断记录会被删除。因会计、退款、安全、反欺诈或法律义务确需保留的最少交易凭证，将与已删除账号解除关联并仅保存法定或争议处理期限。不可逆匿名的汇总统计不再识别个人，可能继续保存。
您可在 App 的“个人中心 → 删除账号”永久删除，也可使用账号删除网页。仅卸载 App 不会自动删除在线账号。
五、在中国大陆的数据处理（视频翻译）
在当前版本中使用视频翻译时，您所选视频的音频会从您的设备直接发送到我们位于中国大陆的音频处理中心，用于语音识别和字幕翻译。
| 项目 | 说明 |
|---|---|
| 发送的数据 | 从您提交的视频中提取的音轨（不含视频画面）、您选择的源语言和目标语言、由您的账号派生的化名标识以及任务编号。不会发送您的邮箱、姓名、手机号或头像。 |
| 处理地点 | 中国大陆杭州的服务器，部署在阿里云，由我们运营或委托运营。 |
| 处理目的 | 仅用于识别您提交视频中的语音并翻译字幕，不用于广告。 |
| 保存期限 | 音频和识别结果在任务结束后 7 天内删除；生成的字幕保存在我们服务器的任务记录中，直到您删除该任务或账号。 |
| 保护措施 | 加密传输（HTTPS）；上传凭证 15 分钟内失效且只能用于您自己的任务；访问权限仅限于运营本服务所需。 |
| 您的选择 | 视频翻译为可选功能。如您不希望音频在中国大陆处理，请不要使用视频翻译。旧版本 App 的视频音频由我们位于新加坡的服务器处理。本节不影响其他功能。 |
六、您的权利与联系我们
您可依法请求访问、更正、删除、限制、导出或反对处理，并可撤回同意。联系邮箱：li18057190880@gmail.com。为保护账号，我们可能先核验身份。